At Agilysys as the Lead Designer, I worked with a team of engineers to create a best-in-class self-serve SaaS Kiosk rGuest Buy. In a year, I took the product from strategy to release. rGuest Buy is a cloud-based POS responsive solution for Kiosk, phones, and tablets.
"The Agilysys rGuest Buy kiosk solution creates a unique customer experience while improving the margins of venues,” said Larry Fretz, Gaming & Hospitality Practice Lead at Info-Tech Research Group. “It offers holistic automation of the entire food service environment by streamlining ordering and reservation processes as well as food preparation, serving and customer payment. It also acts as a data repository, creating customer profiles that enable upselling and marketing opportunities. Agilysys is a long-tenured market player, offering a multitude of solutions to a strong base of casino and hotel clients, and rGuest Buy is a notable performer in the kiosk solution space.”
BusinessWire 2016 »
Through several on-site customer visits, we honed in on necessary features. This included custom configurations including brand and the ability to upsell items.
The Kiosk was flexible. Customers could add, custom greetings, brand colors, item descriptions, images, logos, and import menu items into the Kiosk.
The kiosk was easily transformed by changing brand color, logo, and images.
The responsive design worked on tablet, kiosk or on a phone. This is the order screen on a Samsung Galaxy tablet.
A key feature was enabling weighted items from a salad bar. The user would select the weighted item from the screen and place the item on the scale to get the price and add it to their cart.
The payment process was frictionless. Simply review the charges and swipe your card. The design included credit card error handling and an order number for reference.
